Break your (2) hours into increments of 30 Minute appointments, One-on-One Live Phone and / or remote programming support with an NEC Certified Technician

• Minimum call time used per appointment is 30 minutes
• Maximum of four 30 minute appointment calls
• All unused time expires 180 Days from purchase date
• If the 2 hour block is exceeded your credit card will be automatically billed $25.00 per 15 minute increment.
• The Principle Period of Service for the Preferred Support Levels is Monday through Friday 9:00 a.m. to 5:00 p.m. EST, excluding regularly observed holidays. Unless otherwise stated, the hours of support shall not include regular holidays, including New Year’s Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the day following, Christmas Eve, and Christmas Day. Preferred Support Levels rendered outside of the Principle Period of Service; if offered are in one (1) hour increments only.
• After purchasing your Preferred Tech Support Plan, Please give us 24 hours to schedule your Support appointment. If you have an emergency (an emergency is ONLY defined as a System Down or can not make calls in and or out) then call us toll free and leave a message with our Tech Support Dept. Include your order number and a Technician will contact you shortly. Remember to give us a number we can get through on even if your System is Down.
• All non-emergency Support is by Appointment ONLY!
• Emergency (as described above) contact 866-442-5525 and press 4
• If you have questions please email us at: ALLCLEAR@AllClearTelecom.com

• Connect via the PC administrator, fully download to the PC. Go to (file) (save-as) and email us a file copy of your current setting
• Sending us a copy of your current setting can cut the time needed in half
• Email your file to ALLCLEAR@AllClearTelecom.com
• Email us or have all the changes written out before the appointment.
• Please include as much info as you can include any extension numbers and line numbers that need to be programmed.
• Tech support 866-442-5525 Press 4 for support

Thanks again for choosing us for your telecommunications needs.