Turn Callers in to customers
with on-hold messaging and professional voice mail!

Promotion On Hold Plan

Promotion On Hold Plan


(No Monthly or Annual Fees)
 


On-hold time is your opportunity to communicate directly with your caller, informing them of your services, sales and special promotions. And by combinging that with a professional sounding Voice Mail and Auto Attendant, you will improve your company's image by sounding bigger and more professional.


Did you know?

  • 70% of calls are put on hold
  • 45 seconds is the average time customers are placed on hold
That's 45 seconds of opportunity to raise awareness to your company and its offerings, while increasing sales opportunities!

NEC DSX and On-Hold Messaging

By default, the NEC DSX Phone System can hold 120-seconds worth of On-Hold Messaging without an Intramail Voice Mail Card. Therefore, if you do not have an Intramail Voice Mail Card, you can only fit approximately 3 On-Hold Messages.

In order to get the most from this package, and record ALL SIX of your On Hold Messages we suggest one of the following:



For DSX Owners WITHOUT an Intramail Card

1. Purchase and Install the Required DSX Software
2. Download and Install the Latest System Administrator (Vers 2.14 or Higher Required - FREE Download)
3. Purchase and Intramail Voicemail Card

OR Purchase one of our Music On Hold Players



For DSX Owners WITH an Intramail Card

1. Purchase and Install the Required DSX Software
2. Download and Install the Latest System Administrator (Vers 2.14 or Higher Required - FREE Download)

 

Watch Full-Size Video



Keep Your On-Hold Messaging Up To Date!
Keep your On-Hold Messages current and fresh. Add 3 updates at a discounted rate Why is it important to update my On-Hold Messaging?
Pricing OptionsBilling Details
No Updates
Add 3 Updates:
Pay in full & save $60
Add 3 Updates:
Pay as you go & save $40
(No additional Cost at Time of Purchase)
Save On This Plan!
Add a Music On Hold Player to this Plan and SAVE $50! Not Needed for
NEC DSX Systems
Purchase this plan with a Phone System and SAVE $25! Talk to your sales rep for more info.

Getting started is as easy as 1...2...3...
By purchasing this item, you will be sent an email containing a form in which you can choose your voice artist,
your music and enter your scripts. Upon submitting this form, you will receive your audio file(s) within 5-7 business days

1. Choose Your Voice

Each sample contains a main greeting, message on hold, general greeting and executive greeting
female voices
Talent Name Play Sample
Female Voice 1  
Female Voice 2  
Female Voice 3  
Female Voice 4  
male voices
Talent Name Play Sample
Male Voice 1  
Male Voice 2  
Male Voice 3  
Male Voice 4  



2. Choose Your Music

The volume of your music will be slightly lowered behind each on-hold message, and then raised again for 7 seconds between each message
acoustic
Song Title Play Sample
Acoustic 1  
Acoustic 2  
Acoustic 3  
Acoustic 4  
Acoustic 5  
easy listening
Song Title Play Sample
Easy 1  
Easy 2  
Easy 3  
Easy 4  
Easy 5  
light jazz
Song Title Play Sample
Light Jazz 1  
Light Jazz 2  
Light Jazz 3  
Light Jazz 4  
Light Jazz 5  
high energy
Song Title Play Sample
High Energy 1  
High Energy 2  
High Energy 3  
High Energy 4  
High Energy 5  

Music on hold is more than just background music - it keeps the caller engaged and reassures them that their call is still connected, sets the mood and tone, and enhances the message when played behind a promotion-on-hold. And because your music on hold needs to properly represent your brand, we offer several Royalty Free music genres and selections for you to choose from. Please browse the options below...



3. Write Your Script

We realize that YOU know your company better than anyone else, so we give you complete control of writing your own voice mail scripts. We offer many helpful tips and samples to aid you in your writing process. (see below)




This package includes                                    Sample Scripts

6 On-Hold Messages

Each message can be be up to 100 words in length.

 


Ready to get started?

By purchasing this item, you will be sent an email containing a form in which you can choose your voice artist, your music and enter your scripts.

Upon submitting this form, you will receive your audio file(s) within 5-7 business days. If at that time, you wish to make changes to your original script, the fees are as follows:

  • $50 for On-Hold Message edits
  • $15 for 100 Word Script edits
  • $10 for 50 Word Script edits
We encourage you to take the time necessary to make sure you are happy with your script before you first submit it.




Support and FAQ

Script Writing Support:

1. Tips to writing an effective Auto Attendant
  • When writing the script for your Main Greeting, approach it as if you were the caller. It's usually not a good place or time to sell your products or promotions, and you'll want to be as be clear and concise as possible.

  • As you list the prompts, (ie. press 1 for... press 2 for...) the number to press should come after the description.

  • "Please Press 2 to speak with a customer support representative." Can more effectively be shortened to- "For customer support, press 2".

  • Everyone appreciates politeness, however the word "Please" is unnecessary on every option. By saying it once in the beginning and once at the end, you're being polite... however anything more can be time consuming and even annoying.

  • "If you know your party's extension, you can enter it at any time" should be said early on in the script. Letting your caller know they can move on at any time they want.

2. Tips to writing your On-Hold Messages

On hold Message 1 - Get off on the right foot, … Let the caller know where they are and be courteous.
Thank you for calling All Clear Telecom, one of our representatives will be with you shortly.
Note about your music: The volume of your music will be slightly lowered behind the promotion, and then raised again for 10 seconds in between each message
On hold message 2 - At this point, you're 30 seconds into keeping your caller on hold, so give them something to think about…
"Choosing the right company to buy from is an important decision. For over 20 Years All Clear Telecom has built a reputation on honesty, experience, expert tech support and customer service, and the best prices available online. AllClearTelecom.com- the Clear Choice! So buy with confidence...you're in good hands. Please continue to hold and a representative we'll be with your shortly."
On Hold Message 3 - What do your callers not know about you?
"Did you know that AllClearTelecom.com offers over 300 Video Tutorials for the NEC DSX Line? And with access starting as low as $39- affordable, expert tech support will never be more than just a click away! Ask your sales rep for more information or visit the 'Tech Support Plans' link on AllClearTelecom.com."
On Hold Message 4, 5 & 6- Use the rest of the wait time to your advantage; let callers know about your other services, products, seasonal promotions, offers, industry news
"Visit AllClearTelecom.com for a great selection of phone system and voice mail packages... system expansion cards and phones... tech support plans and exclusive video tutorial packages... installation tools, paging equipment, phone labels, plastic label covers and more! AllClearTelecom.com- the Clear Choice for all your telecom needs!"
"When you place customers on hold, what do they hear? Dead silence? Or worse- your competitor's commercial playing on the radio! Utilize hold time more productively by supplying your customers with valuable company information, sales offers and upcoming events. Ask us about our Promotions on Hold packages when we return to the line, or visit AllClearTelecom.com for more information."
"Don't forget! AllClearTelecom.com offers live one-on-one, and remote tech support plans with a certified NEC DSX Technician. There are many convenient plans to choose from, so we're sure you'll find one to fit your company's needs and budget! Ask your sales rep for more information or visit the 'Tech Support Plans' link on AllClearTelecom.com."
You may also wish to alternate between promotional messages and "thank you for holding messages" such as:
Thank you for continuing to hold, your patience is appreciated. Please continue to hold and we will be with you shortly.

3. View Sample Scripts by Industry Genre

Tips Here

4. How to best use your 3 General Mailbox Greetings

You can mix-and-match your 3 general delivery mailboxes any way you want to best suit your needs.

  • Example 1: (1) Day Greeting, (1) Night Greeting & (1) Department Group (ie. Sales, Customer service).
  • Example 2: (1) Day Greeting, (1) Night Greeting & (1) Emergency After Hours Mailbox.
  • Example 3: (1) 24/7 Greeting, (1) Department Group & (1) Directions Message.
  • Example 4: (1) 24/7 Greeting, (1) Department Group & (1) General Delivery Maibox.

Frequently Asked Questions

1. How long does your service take and what can I expect from the approval process?
Upon submitting your Voice Mail Form (sent to you after making your purchase), you will receive your audio file(s) within 5-7 business days. If at that time, you wish to make changes to your original script, the fees are as follows:
  • $50 for On-Hold Message edits
  • $15 for 100 Word Script edits
  • $10 for 50 Word Script edits
We encourage you to take the time necessary to make sure you are happy with your script before you first submit it.
2. How often should I update my Promotion On Hold?

The content of your Promotion On Hold can become outdated or stale if used over a long period of time. In order to keep your customers engaged and up to date with your current promotions, we recommend refreshing your Promotions on Hold every 3-4 months. Many customers prefer to update their greetings and promotions during the holidays, in order to reflect seasonal promotions or holiday hours.

3. Do I have to pay for music licensing?

No, our background Music on Hold is royalty free, which means no additional licensing fees are passed on to you.

4. What audio formats do you provide?
We can supply you with either a .WAV or .MP3 file, and you will be able to choose that option when you fill out the Voice Mail Form (sent to you after making your purchase). If you need a different file format, please feel free to contact us and we'll try our best to accomodate you.
Note to NEC DSX System Owners: If you have an NEC DSX Phone System and plan to load your Voice Mail file directly on to your system, choose .WAV Format.
5. When a caller is placed on hold, will they hear my on-hold messaging from it's beginning?

Not necessarily, your on-hold message is played continuously, meaning callers will hear a different part of the message each time they are placed on hold.